Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to infor@goldstep.com.
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Return & Refund Questions
Q: What is your return policy?
We offer a 7-day return policy from the date of delivery. If you're not satisfied with your purchase, you can return the item within 7 days for a refund or exchange.
Q: What items are eligible for return?
Items must be:
Unworn and unused
In their original packaging
In the same condition as received
Returned within 7 days of delivery
Q: How do I initiate a return?
Please contact our customer support team at [your email] or call us at [your contact number] with your order number and reason for return. We will guide you through the return process.
Q: Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is faulty or incorrect.
Q: How long does it take to receive a refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Q: Can I exchange my product instead of returning it?
Yes, you can request an exchange for a different size or product of equal value within the 7-day window.
